Turn on device.
The laptop may turn on as soon as you open it. If it doesn’t, press and hold down the device Power button for a couple seconds.
(The Power button is located on the keyboard in the top right corner, next to the ‘Del’ button.)
Choose your region to get started.
‘United States’ should already be highlighted on the list; this is your region. Then click on ‘Yes’.
Choose your keyboard layout.
‘US’ should already be highlighted at the top of the list; this is your keyboard layout. Then click on ‘Yes’.
Click on ‘Skip’.
If you receive a prompt for a ‘second keyboard layout’, skip it, you do not want to add a second keyboard layout.
Note: If you do not have an at home internet network/ Wi-Fi account, please contact the ESSC IT Helpdesk before moving on to the next step.
Connect to an internet network.
Scroll through the list to find, and then click on, your home Wi-Fi account name.
Check mark the box ‘Connect automatically’.
Click on ‘Connect’.
Type in your ‘network security key’, which is your home Wi-Fi account password.
Click on ‘Next’, and then click on ‘Next’ again.
“Now we have some important setup to do…”
Note: This message should appear on your laptop screen. Please wait for the configuration process to complete and then it will automatically restart your laptop.
- Type in your full ESSC work email address.Then click on ‘Next’.
- When the ESSC Legal Terms and Conditions notice appears, after reading the information, you will need to click on the ‘Accept’ button to continue.
Type in your ESSC Okta credentials and ‘Sign in’.
Your full ESSC work email address is your username.
Your Okta password was provided in your NAE packet or by your manager.
If this is your first device setup, you will be prompted to create an Okta Security Question and Answer.
After you do this, you may be prompted to answer the Okta security question, then click on ‘Verify’.
Please wait for the laptop setup to complete.
The laptop will need to reboot (restart) after setup completes. It should restart automatically.
After the reboot, press the ‘Ctrl’ key, located in the bottom left corner of your keyboard.
Login using your Okta credentials.
This message will appear, “Hi, we are getting everything ready for you. This may take a few minutes…”.
Then you will be taken back to the ‘Setting up your device for work’ screen, and the laptop will continue to go through ‘Account Setup’.
Wait while Screens load.
Note: If a Microsoft Teams Update window appears, do nothing, and ignore it.
Note: If a “Meet the new Microsoft Edge” window appears you can choose to click on ‘Get Started’ or do nothing at this time and close the internet browser.
Restart your laptop.
Go to the Windows Start Menu located in the bottom left corner of your computer screen.
Click on the ‘Power’ icon and then select ‘Restart’ from the menu.
Applications Installation.
After your laptop restarts there will be applications installing in the background.
Hover your cursor over the ‘Time and Date’ and click on it, located in the bottom right corner of your screen, to view the ‘Notifications’.
(Tip: you can also access ‘Notifications’ by pressing the ‘Windows’ key + N on your keyboard.)
New messages appear at the top of the list.
Wait for software to download and install.
The last application to download and install will be Zscaler, and usually happens one hour after all other applications install.
When you see a message that states Zscaler installed successfully, go to Step 14. If you do not see a message after 2 hours have passed contact the ESSC IT Helpdesk for assistance.
Open the Zscaler application.
Click on the ^ icon, located in the bottom right taskbar on your computer screen. Near the battery charge indicator icon.
Click on the Zscaler icon, (it will be grey though, not blue, and white).
Then click on ‘Open Zscaler’ from the popup menu.
- Type in your Okta sign-in credentials.
- Type in your Okta Security Answer, then click on ‘Verify’.
Zscaler will authenticate and then close.
The Zscaler icon should now be blue and white.
If you ‘Open Zscaler’ you will now see a screen like this:
Your full ESSC work email address should be in the ‘Username’ field. Close the window.
Verify these apps are displayed on the laptop Home screen:
Recycle bin
Acrobat Reader DC
Google Chrome
Microsoft Edge
Microsoft Teams
Splashtop SOS
(Optional) How to pin apps to laptop taskbar, located at the bottom of the Home screen.
Click on the ‘Start’ icon.
Scroll through the ‘Start Menu’.Right click on the app and select ‘More’.
Then click on ‘Pin to Taskbar’.
