Easterseals Southern California (ESSC) is dedicated to providing high quality services in compliance with all applicable federal, state and local laws and regulations. Our commitment extends from internal business operations to oversight and monitoring responsibilities of contracted/sub-contracted providers and all funding agencies. Please note that a compliance-oriented, ethical workplace is the hallmark of providing quality care to the people who receive our services.
What is Compliance?
Compliance is a systematic approach to governance designed to ensure that an organization meets its obligations under all applicable laws, regulations, best practices, standards, organization’s values, contractual obligations, and various organizational policies. ESSC is strongly committed to ethical conduct and fostering a "culture of compliance" that supports adherence to the law and to ESSC’s policies and procedures.
To support full compliance, we implemented a robust and effective Corporate Compliance Program based on guidance and standards established by the Office of the Inspector General (OIG) of the US Department of Health and Human Services, the Department of Health Care Services for Medi-Cal (DHCS), and the Medicare Managed Care Manual.
What Are Our Values?
- Shared PURPOSE
- Passion to achieve our mission drives all that we do.
- Strong RELATIONSHIPS
- Build community through empathy, compassion, respect and trust.
- Mutual LEARNING
- Fostering a culture to learn from each other's experiences and insights.
- Social ACTIVISM
- Creating positive change to achieve full equity, inclusion and access for people with disabilities.
- Innovative GROWTH
- Leading the way with new and creative person-centered solutions that meet urgent community needs.
Easterseals Southern California's Code of Ethics
We strive to provide the best possible services and maintain the highest levels of integrity and professionalism in our organization and we ask that our associates and all representatives of Easterseals Southern California hold high standards, conduct business ethically and share a commitment to integrity. Associates and everyone involved with Easterseals activities should adhere to and advocate the following principles governing professional and ethical conduct:
- Act with honesty and integrity, avoiding actual or apparent conflicts of interest.
- Provide information that is accurate, complete, objective, relevant, timely and understandable.
- Comply with the laws of federal, state and local governments and the rules and regulations of other appropriate private and public regulatory agencies.
- Act in good faith, responsibly, with due care, competence and diligence, without misrepresenting material facts or allowing independent judgment to be compromised.
- Safeguard and protect our clients' medical and personal information, keep it confidential, and release it to appropriate parties only when authorized to do so. All associates are required to notify Easterseals Southern California of any unauthorized disclosures, inadvertent or otherwise, that may potentially violate HIPAA.
- Share knowledge and maintain skills important and relevant to Easterseals' needs.
- Demonstrate professional conduct, show proper respect and consideration for everyone. Maintain a working environment free from all forms of discriminatory treatment, harassment, abuse or intimidation.
- Promote ethical behavior among peers.
- Responsibly use and control all Easterseals' assets and resources. Be responsible stewards of our funds and our relationships with donors, volunteers, funders and other supporters.
- Communicate Easterseals' services in a manner which is respectful of the people receiving services and upholds the integrity of Easterseals.
Voice Concerns to Easterseals Southern California's Confidential Reporting Hotline
To help you voice concerns, ESSC has engaged Syntrio (formerly Lighthouse Services), a third-party hotline provider, to ensure the safe, secure and anonymous reporting of activities which may involve misconduct, fraud, abuse, or other violations of ESSC’s policies. Please note that anyone, including ESSC’s associates, vendors/sub-contractors, people we serve, or family members, may use the confidential reporting hotline to file a complaint.
Accessing the Confidential Reporting Hotline can be done by using one of these following four ways:
Telephone:
English: (833) 670-0002
Spanish: (800) 216-1288
Website: www.lighthouse-services.com/essc
E-mail: reports@lighthouse-services.com (include company name with your report)
Fax: (215) 689-3885 (include company name with your report)
ESSC management does not condone and prohibits retaliatory action against anyone who reports or inquires, in good faith, about potential breaches of ESSC policies.
Download the Confidential Reporting Hotline Flyer: English
Download the Confidential Reporting Hotline Flyer: Spanish
